System Support Manager

Type: Full time

Location: USA

Energybox is a leading, global IoT Automation & Solutions Company. We help multi-site customers automate their operations, reduce costs and improve sustainability. We provide an integrated IoT platform which includes proprietary sensors, controls, software and AI to monitor, automate and optimize facilities, equipment and processes.  

Energybox is seeking a high-energy, self-motivated individual to play a key role with ensuring reliability and resilience of products, systems, and customer relationships. The candidate will be involved in ensuring well-organized support of deployments and subscribers via the growing Energybox integration partner network

Required person’s mindset:

  • Strong leadership, flexibility, excellent interpersonal and communication skills
  • Assertive, well-organized, analytical with good problem-solving skills
  • Team player that enjoys accomplishing goals within a group
  • Driven to excel and results orientated
  • Passionate about making a difference
  • Innovative, creative thinker, and self-starter
  • A healthy disregard for the impossible

About Your Job:  

  • Analyzing and managing system issues and requests providing reproducible steps to outline issues 
  • Project management of multi-site deployments of systems
  • Ensuring health of the Energybox system and integrity of data 
  • Tracking of customer related issues and provide detailed support and explanation
  • Define issues and organize necessary parties to track resolution progress 
  • Effectively communicate status and resolution to customers and internal team members 
  • Institute process, rigor and coordination of system set up and integration
  • Provide necessary feedback to R&D related to product requirements, 
  • Deep and proficient understanding of the company’s products, solutions, and software 
  • Manage and facilitate satisfactory and speedy resolutions to customer and system issues 
  • Ensure designs meet all functional application requirements as it relates to system integration
  • Ability to travel – 25% or more

About You: 

  • Preferred 3-5 years of experience 
  • Proficient in setup and maintenance of  Networking and IT infrastructures 
  • Skillful understanding of cloud solutions as it relates to IoT environments
  • Experienced in project management
  • Customer centric and adaptable
  • Working knowledge of High and low voltage electrical systems
  • Working knowledge of mechanical and technical installation methodologies and processes 
  • Good understanding of Automation, Control, and BMS systems 
  • Analytical thinking for troubleshooting and solving problems both remote and onsite
  • Passion for data and analytics, a philosophy of using technology to help solve business problems
  • Independent, and motivated learner who can quickly grasp new technology 
  • Proficient verbal and written communication
  • Working knowledge of Cisco IoT solutions  

 

Energybox is proud to be an equal employment opportunity workplace. 

Please submit your resume to careers_us@energybox.com