Customer Success Manager
Type: Full time
Location: USA
Energybox is a leading, global IoT Automation Solutions Company. We help multi-site customers automate their operations, reduce costs and improve sustainability. We provide an integrated IoT platform which includes proprietary sensors, controls, software and AI to monitor, automate and optimize facilities, equipment and processes.
Energybox is seeking a high-energy, self-motivated individual to play a key role with ensuring reliability and resilience of products, systems, and customer relationships. The candidate will be involved in ensuring well-organized support of deployments and subscribers via the growing Energybox integration partner network
Required person’s mindset
- Strong leadership skills, flexibility, excellent interpersonal and communication skills
- Assertive, well-organized, analytical and having strong problem-solving skills
- Teamplayer within a company that rewards competence, performance and collaboration
- Driven to ensure all Customers are successful and referenceable
- Understands significance of customer retention and relationship building
- Must be open to travel for customer meetings or trainings
- Selfstarter that strives for excellence
About your job
- Serve as the Primary Contact for newly acquired and existing accounts
- Work with Key Users to understand their standard operating processes and pain points, leverage the Energybox platform to automate their processes and continuously show value
- Collaborate with internal teams to ensure a smooth new account onboarding
- Ensure 100% solution setup for all managed accounts as it relates to the customers operations
- Lead Energybox Platform Training and maximize engagement from all Users
- Establish strong relationship with End Users and leverage their network for new revenue generation
- Monitor all communication channels and provide prompt responses
- Communicates agendas and recaps for all meetings
- Immerse yourself into new solution features and strategic implementation for user adoption
- Manage and ensure you lead the effort to engage functional personnel and communicate required resources to maintain customer
- Possessing a deep understanding of the company product, working closely with customers and align their goals and pain points with Energybox solutions
- Contribute to company and sales strategy and evolve based upon in-market learning, industry knowledge and recognizing trends while incorporating customer feedback
- Provide regular updates to team and management on customer engagement strategies
- Ability to utilize marketing tools, trade associations to advance the company and voice in the market
- Support Business Development teams with new account acquisition through platform deep dives and ROI presentations
About you
- Bachelor’s Degree
- 2-3 years of experience in Account Management or Customer Success; Project Management experience highly preferred
- Experience implementing SaaS solutions
- Proven track record in Customer Success and deadline management
- Strong objection handling and problem solving skills
- Proven track record of success building a direct customer strategy and creating intimate relationships across customer departments
- Possessing a strong technical aptitude is integral part of the role
- Strong presentation and demonstration skills with the ability to translate technology concepts to address customer pain points
- Flexible and results driven individual who can thrive in a start-up environment and who demonstrates a positive “whatever it takes” attitude
Energybox is proud to be an equal employment opportunity workplace.
Please submit your resume to careers_us@energybox.com