Customer Success Manager

Type: Full time

Location: Hong Kong

Energybox creates leading edge IoT solutions in a fully-vertically integrated SaaS platform. With sensors that monitor temperature, humidity, access, energy use and more; a patented cloud-based platform; and business-intelligence software; Our solutions and software track equipment and facilities across multiple locations in real time, so our customers can improve efficiency, save money, mitigate risk and put valuable resources to better use.

Energybox is seeking a high-energy, self-motivated individual who has a healthy disregard for the impossible and views a challenge as the necessary inspiration to create a legacy. This unique opportunity is a Customer Success  position, based at our Hong Kong office in Kwun Tong. Qualified candidates will have the opportunity to work with a world class international team that is revolutionizing the way people live with energy. The candidate will be integral in a wide variety of global projects ranging from product launches to branding initiatives.  

 

Required person’s mindset:

  • Strong leadership, flexibility, excellent interpersonal and communication skills
  • Assertive, well-organized, analytical and having good problem-solving skills
  • Teamplayer within a company that rewards competence, performance and teamwork
  • Drive to excel and result orientation
  • Innovation and Simplicity is key in our business
  • Customer Delight mindset
  • Wants to make a difference
  • Driven by passion
  • Resonance with our values: People, Simplicity, Delight Customers, Passion and Sustainability 

 

About your job:

  • Conduct products/projects installation following requirements, plans  and master schedule
  • Serve as the Primary Contact for newly acquired and existing accounts
  • Work with Key Users to understand their processes and pain points, leverage the Energybox platform to continuously show value
  • Collaborate with internal teams to ensure a smooth new account onboarding 
  • Ensure 100% solution setup for all managed accounts as it relates to the customers operations
  • Lead Energybox Platform Training, and ensure engagement from all Users
  • Establish strong relationship with End Users and leverage their network for new revenue generation
  • Monitor all communication channels and provide prompt responses
  • Communicates agendas and recaps for all meetings
  • Immerse yourself into new solution features and strategic implementation for user adoption
  • Manage and ensure you lead the effort to engage functional  personnel and communicate required resources to maintain customer 
  • Possessing a deep understanding of the company product, working closely with customers and align their goals and pain points with Energybox solutions   
  • Contribute to company and sales strategy and evolve based upon in-market learning, industry knowledge and recognizing trends while incorporating customer feedback 
  • Provide regular updates to team and management on customer engagement strategies
  • Ability to utilize marketing tools, trade associations to advance the company and voice in the market 

 

About you:

  • Bachelor’s Degree Preferred
  • Up to 5 years of experience in Customer Success & SaaS solutions; Project Management experience preferred
  • Proven track record in Customer Success and deadline management
  • Strong objection handling and problem solving skills
  • Proven track record of success building a direct customer strategy and creating intimate relationships across customer departments   
  • Possessing a strong technical aptitude is integral part of the role 
  • Strong presentation and demonstration skills with the ability to translate technology concepts to address customer pain points
  • Flexible and results driven individual who can thrive in a start-up environment and who demonstrates a positive “whatever it takes” attitude

 

Energybox is proud to be an equal employment opportunity workplace.

Please submit your resume to careers@energybox.com

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